Last Updated: August 16, 2026

Thank you for shopping with DopDrip. We ship physical goods across Canada and worldwide. Please review our shipping timelines, operational frameworks, and consumer return rights below.

1. Delivery Timelines

We process orders within 1–21 business days. Estimated transit windows depend on your location:

  • Major Urban Hubs (Canada): 1–4 business days.
  • Rural & Remote Regions (Canada): 3–7 business days.
  • International Orders:  3–21 business days (depending on destination and customs).

2. Our 30-Day Delivery Commitment

Under Canadian provincial consumer protection laws, if we fail to deliver your physical goods within thirty (30) days of the promised delivery date or order confirmation, you have the legal right to cancel the contract and demand a full refund.

This 30-day rule does not apply if:

  • The delay is caused by circumstances beyond our control (e.g., extreme weather, carrier strikes, pandemics).
  • You provided incorrect or incomplete shipping information at checkout.
  • You agreed to an extended delivery timeline.
  • The delay is due to your absence at the delivery address.

If your order exceeds the 30-day delivery window and you wish to cancel, please contact us at dopdrip@hotmail.com and we will process your full refund promptly.

3. Shipping Rates & Taxes

Shipping fees are dynamically calculated at checkout based on the package dimensions, weight, and delivery destination. Please note that:

  • Domestic shipping charges are subject to the sales tax rate of the destination province.
  • International orders may be subject to customs duties, taxes, or fees imposed by the destination country. These are the responsibility of the customer.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 5 days of delivery with:

  • Your order number.
  • A clear photo showing the issue.

We will provide a prepaid return label and issue a full refund or replacement at no cost to you.

5. Change of Mind Returns (Customer Remorse)

If you change your mind, you may return items within 7 days of delivery, provided that:

  • Items are unworn, unwashed, and unaltered.
  • Items are returned in their original packaging with all tags attached.
  • The item is not a final sale or clearance item (if applicable).

Return Shipping Costs: Customer responsible.

Original shipping fees are non-refundable.

6. How to Initiate a Return

To start a return, please email us at dopdrip@hotmail.com with:

  • Your order number.
  • The reason for your return.
  • If applicable, photos of the issue.

Do not send items back without prior authorization – returns sent without authorization may not be processed.

7. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

8. Sale Items

  • Sale items are final sale and cannot be returned.

9. Exchanges

We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

Contact Us: For return-related questions, email us at dopdrip@hotmail.com.